I was terribly disappointed when I never received my contact lenses which I had purchased off Lens.com.  I had sent them many emails asking when they would arrive. Some lady called Mandy emailed me back and said that they take 7-15 working days to arrive, but obviously they never actually arrived.

I started to feel a bit weary about this and decided to do some research about the company and to my horror I discovered that they have been receiving many complaints about fraud and selling re-called lenses.

Here are a few web pages that I have come across to prove my point and written evidence from other consumers: -

http://www.complaintsboard.com/complaints/lenscom-c214.html

http://www.complaintsboard.com/complaints/lenscom-justlenscom-justlensescom-c34832.html

http://www.ucan.org/blog/money_privacy/money_saving_tips/lens_com_selling_recalled_contact_lenses

I quote from another consumer which I too would have written –

‘They will take your money first and then you will have to wait and wait and wait and wait and wait. You get my point. They have said that they have dispatched my lenses but are refusing to send me the proof of sending or posting or any other proof. YOU ARE WARNED NOT TO PURCHASE FROM LENS.COM, justlense.com and justlens.com. They are interested in getting your money first but then they will not respond to your queries and worries about the order or refund or anything for that matter. They will ignore all your concerns’ 

Well here is what I have done and will advise all who are reading this article right now

Lucky for me I have managed to contact my credit card company to Charge back lens.com.  I was able to do this because I used a Visa Card.  If you ordered through a Paypal account it is also easier to claim your money back.  Doing this you might have to show evidence of fraud which in my case I managed to go on the many complaint sights and just printed them off attached to the correspondence emails I had.

I would like to point out one suggestion I have to all of you.  When you find a web page that sells goods please do some research on the company on another Tab and Type in complaint ‘here put in the company name’ then hit search and see if other people have complaints about the mentioned site you are viewing and potentially going to purchase from.

Well this is my view of the month hope you found this helpful and feel free to comment on your own  experiences alike.